- Prepare and distribute the annual training calendar in the first week of December for the training programme for the following year.
- Issue course offer letters to selected participants at least three (3) weeks before the course start date.
- Implement at least two (2) training programmes each month.
- Ensure that support services such as meals, lecture halls and course venues receive an average score of no less than a 4.0 scale based on the course evaluation form provided.
- Ensure responses to enquiries regarding courses and training within no later than one (1) working day.
- Ensure feedback on complaints regarding courses and training within no later than one (1) working day.
